Shipping policy

Sensafashion ships to addresses within Australia.

1. General Shipping Information

We currently ship across Australia. Delivery options and timeframes may vary depending on your address and order size/weight.

2. Processing Time

Orders are typically processed within 3-4 business days (Mon-Fri), excluding weekends and public holidays.

3. Shipping Costs

Free shipping - we offer free delivery on all orders, no minimum purchase.

4. Estimated Delivery Time

Processing: 3-4 business days (Monday to Friday)
Transit: 5-8 business days (Monday to Friday)
Total estimated delivery time: 6-10 business days
Order cutoff: orders placed before 6:00 PM are processed the same business day

Note: delivery times are estimates and may be affected by carrier delays or extreme weather.

5. Shipping Restrictions

We do not ship to PO Box addresses or military addresses (APO/FPO/DPO). Certain items may also be subject to shipping restrictions depending on Australian regulations or carrier terms.

6. Failed Delivery or Returned Parcels

If delivery fails, address details are incorrect, or a parcel is not collected, your order may be returned to us. If that happens, we'll contact you to arrange redelivery, which may incur extra shipping cost.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged during transit, please contact us immediately at info@sensafashion.com. We'll work with the carrier to find a solution as quickly as possible.

8. Updates to This Policy

We may update this shipping policy from time to time to improve our service or meet applicable requirements, including Google Shopping Ads requirements. The latest version is always available on this page. (Last updated: 17 September 2026)

9. Contact Information

Store name: Sensafashion
Company name: A.I Ecom
Business address: Nassachweg 6, 97422 Schweinfurt, Germany
VAT ID: DE462909554
Return address: Unit 10/23 Belmont Ave, Wollstonecraft, NSW 2065, Australia
Email: info@sensafashion.com
Phone: +61 2 8880 5969
Monday to Friday: 9am-5pm, Saturday & Sunday: Closed
We aim to respond to enquiries within 24 hours.

You can also reach us anytime via our contact page.