FAQ
How long does delivery take?
Orders are typically processed within 1-2 business days, and delivery within Australia generally takes 3-7 business days depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within Australia, no minimum purchase required.
Where do you ship to?
We currently ship to customers within Australia.
How do I track my order?
Once your order ships, you'll receive an email with tracking details. You can also visit our Track Your Order page.
What's your return policy?
You have 30 days from the date you receive your order to request a return under our money-back guarantee. See our Refund Policy for full details.
How do I start a return?
Contact us at info@sensafashion.com or via our Contact page with your order number, and we'll guide you through the process.
When will I get my refund?
Once we've received and approved your return, the amount is refunded to your original payment method within 5-10 business days.
Who pays for return shipping?
If the item arrived damaged, faulty, or incorrect, we cover the return shipping cost. For other returns (e.g. change of mind), return shipping is the customer's responsibility.
What payment methods do you accept?
We accept major payment cards and other secure payment methods at checkout. See our Payment Policy for details.
Can I change or cancel my order?
Contact us as soon as possible after placing your order and we'll do our best to help before it ships.
Is my payment information secure?
Yes, all payments are processed via a secure, SSL-encrypted checkout. We never see or store your full card details.
How do I choose the right size?
Our jackets are designed with a relaxed, true-to-size fit. If you prefer a more fitted look, we recommend sizing down - contact us before ordering and we'll help you choose.
Does the colour match what I see on screen?
We do our best to represent colours accurately in our product photos, but slight variations may occur depending on your screen settings.
What if an item is sold out?
Sold-out items may be restocked - contact us and we'll let you know if and when it's back in stock.
There's a problem with my order - what do I do?
Contact us right away at info@sensafashion.com or via our Contact page and we'll resolve it as quickly as possible.
My package is missing or damaged - what now?
Contact us immediately at info@sensafashion.com. We'll work with the carrier to find a solution as quickly as possible.
How do I contact customer service?
You can reach us at info@sensafashion.com, by phone at +61 2 8880 5969, or via our Contact page. We're open Monday to Friday 9am-5pm and usually respond within 24 hours.