Refund policy

Thank you for shopping with Sensafashion. We want you to be fully satisfied with every purchase, and we're happy to help with returns, exchanges and refunds.

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. 30-Day Money-Back Guarantee

In addition to your consumer guarantee rights, we offer 30 calendar days from receipt to request a change-of-mind return. Items must be unused, in the condition you received them, and in original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@sensafashion.com. If your return is approved, we'll send you instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

3. Exceptions / Items That Cannot Be Returned

Certain items cannot be returned, including perishable goods, custom-made or personalised items, and personal care/hygiene items. We also do not accept returns on hazardous materials, flammable liquids or gases, or on sale items and gift cards. Please contact us if you have questions or concerns about your specific item.

4. Return Costs

If your item arrived damaged, faulty, or incorrect, we cover the full cost of return shipping. For change-of-mind returns, return shipping is the customer's responsibility.

5. Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us immediately at info@sensafashion.com so we can assess the issue and make it right.

6. Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us and we'll do our best to help, subject to stock availability.

7. Refunds

Once we've received and inspected your return, we'll let you know whether your refund is approved. Approved refunds are paid to your original payment method within 5-10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@sensafashion.com.

8. How to Start a Return

Your Rights

Nothing in this policy limits your statutory rights as a consumer under the Australian Consumer Law.

Contact Information

Store name: Sensafashion
Company name: A.I Ecom
Business address: Nassachweg 6, 97422 Schweinfurt, Germany
VAT ID: DE462909554
Return address: Unit 10/23 Belmont Ave, Wollstonecraft, NSW 2065, Australia
Email: info@sensafashion.com
Phone: +61 2 8880 5969
Monday to Friday: 9am-5pm, Saturday & Sunday: Closed
We aim to respond to enquiries within 24 hours.

You can also reach us anytime via our contact page.